• policies

    Care for your items

    The fabrics and trims used in our products are chosen for their vibrant colours and sensational feel. To maintain the look of your items please wash in cool water and do not bleach. If you wish to tumble dry the all-in-ones, please turn them inside out to reduce wear on the embroidery.

    Blankets should be washed with wool wash on a cold gentle cycle in the washing machine, or for best results, a cool hand wash.

    Payment

    Payment can be made via direct debit to our account or by cheque or money order. Products will be created once payment has cleared. We will confirm payment method when we contact you to confirm your order.

    Postage

    Items will be posted by regular Australia Post unless express postage is requested. Postage costs will be $3.00 for the first item for all-in-ones, bibs, bags and hair accessories. Blankets will be charged at $5:00. Postage for larger orders, or express items, will be calculated and confirmed with you prior to dispatch.

    Privacy

    We value our privacy and yours. We will not share any information you provide to us with any third party without your permission. Information provided to us will be used only to confirm order, payment and delivery details.

    Returns

    As all our items are hand finished, there will be minor imperfections. This is part of the appeal of handmade clothing, and as such refunds will not be offered for minor imperfections in finish. We take great care in creating items that are of high quality. In the unlikely event that there is a significant flaw in any items you receive, we can arrange for a refund once items are returned. Exchanges can be made if your item is an incorrect size or not what you ordered.  Please contact us to arrange an exchange or refund.